Automatic Customer Answers

Automatically answer inbound customer questions based on your previous interactions.

About Shipbuilder

This company designs and builds offshore platforms and ships to a custom specification using hundreds of different components from a large vendor list in order to meet specific requests from clients.

The Challenge

Throughout design and build phases of a project, clients have questions about product details that may require input from various departments and employees.

Our Solution

Clients are given a portal to submit questions to customer support teams. Upon a question submission, answers are automatically generated by analysing previous responses to the question.

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Automatic Answers

Respond to inbound customer proposals/documents automatically

Specialism

Allow teams to answer only questions that are relevant to their specialism

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